How can we help?

Contact support

Email ryan@phrased.com.au. Include the email address on your account, the name of the club or league involved, and a short description of what happened. Screenshots are helpful when the issue is visual.

Please never send us your password or a club verification code.

Account and league-link help

A club link connects your POP Players profile to the player record held by that club. If a link cannot be verified or the wrong club record appears, contact support and include the club name. You can unlink a club from its page in the app, but historical records already published by that club may remain.

Notification settings

Open Profile → Notifications in POP Players. Cash-seat alerts can be changed for the current phone. Tournament updates can be turned on or off separately for every linked league. Tournament updates may include event times, venue and buy-in details, late registration, field size, prize-pool or guarantee information chosen by that league's operator.

If alerts are enabled in POP Players but do not arrive, check that notifications are also allowed for POP Players in your phone's system settings. Notifications are optional; turning them off does not stop the rest of the app from working.

Report or block a profile

Open a public profile in POP Players and choose Report profileor Block user. Reports are reviewed under our Community Standards. You can review blocked profiles from Profile → Profile & privacy → Blocked profiles.

If the in-app report flow is unavailable, email ryan@phrased.com.au.

Delete your account

In the app, open Profile → Delete account. If you no longer have access to the app, follow the steps on our account-deletion page.

Privacy

Read the POP Players Privacy Policy or email us if you want to request access to or correction of information associated with your account.